Episode #112: Life and Work is About Impacting Others - Don't Be 'Relationship Lazy' with Amy Lugar

When we think about a wake-up eager workforce, we are looking for people who are performing roles that align with their strengths. We are looking for people who are motivated and feel respected and appreciated in their roles.

Overview of Episode #112 --- 

• How leaders can combat disengagement in the workplace.
• How leaders can balance appreciation and course correction conversations.
• The key factors in finding the right people for the right seats in an organization.
• What motivates individuals to be the best they can be in their careers.
• How we can overcome potential overdo's of our strengths.

Often, we find in the workplace that some employees are not as involved or enthused as we would like. Sometimes, they are actively disengaged or quiet quitting, or even outwardly disgruntled, commonly referred to as loud quitting.

In this episode, I speak with Amy Lugar, Senior Vice President of People Strategy for the southern region of HUB International. We discuss the biggest mistake leaders make in the workplace: being “relationship lazy.” 

Leaders are focused on tasks and performance without dedicating the time and energy to getting to know the people on their teams. This extends beyond knowing the tasks that they’re working on to understanding their goals and dreams and ensuring there is a stream of consistent and transparent communication. 

Once these relationships are built, it makes accountability and feedback a more streamlined and less offensive process. When there are areas that employees need to improve on, it’s a better conversation for the leader and the employee when it is approached from a growth mindset with the approach of helping grow and improve as opposed to reprimanding poor performance. These conversations require the foundation of a relationship to be productive. 

Additionally, HUB International is exceptional at matching people not only to the roles they are looking to fill but also to the culture of the company. When employees are aligned with the company culture, they will feel more fulfilled and committed to their work.

This episode is full of so much amazing insight into combating quiet and loud quitting as well as maintaining a positive work culture. I know you’re going to love it! Tune in to my conversation with Amy today. 

In this episode: 

[00:01:08] Welcome to the Wake Up Eager Workforce Podcast!

[00:04:32] I share some background on my guest, Amy Lugar. 

[00:06:43] Welcome to the show, Amy! Tell us about the three common mistakes that leaders make that contribute to quiet and loud quitting.

[00:10:34] What are some ways that leaders can connect with their employees to build relationships?

[00:13:30] Amy shares about the amazing culture at HUB International. 

[00:16:47] Amy shares some examples of how HUB International is empowering its employees. 

[00:20:10] There is a balance between employee appreciation and course correction.

[00:25:04] It is important to get the right person in the right seat for workplace performance. 

[00:34:58] Amy and I discuss her strengths and motivators and how they are present in her role.

[00:43:42] Who are the people who have influenced Amy the most in her life?

[00:47:54] The best tools that have been instrumental in Amy’s professional development. 

[00:48:53] The definition of success as it pertains to Amy. 

[00:53:36] Amy’s advice to her 25-year-old self. 

[00:55:20] A harsh quote that inspires and motivates Amy.

[01:01:10] Parting words of wisdom from Amy. Thanks for joining me today!

[01:02:57] My key takeaways from my conversation with Amy. 

[01:10:59] Thanks for joining me on the Wake Up Eager Workforce Podcast! See you next time!  

Information Shared in the Podcast:

Hub International

Related Podcasts and PPD Articles:

Episode #26 Leader As Coach Skill: High Support, High Challenge-An Interview with Coaching Expert Ian Day
Episode #81 Hiring with TriMetrix: Why and How it Work
Episode #80 It’s Okay to Be Exactly Who You Are with TriMetrix Analyst Anne Waloven, CPDA, CPMA, TMEA

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Wake Up Eager Leader Coaching 
Hiring Superior Performers

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